I have a problem
Problem with the app itself, not life? There’s a report box for the operator at the bottom of this page.
Not a feature of the app itself — just a page of level-headed, generic guidance for the kind of thing that happens at home. Nothing here is real-time or location-specific; it's not a substitute for an actual local service.
If this is a real emergency
Call your local emergency number right now. That's true for a fire, a break-in in progress, anyone seriously injured, chest pain, or anything where minutes matter. Don't spend time on this page first.
This is reference data, not a live feed — it doesn't know where you are unless you tell it, and it can't confirm a number still works right now. If your country isn't listed, 112 works in a large majority of countries worldwide as a fallback, or search "emergency number" plus your country.
Ask someone you know for help
This drafts a message for you to send yourself — by text, call, or whatever you'd normally use — to someone you already know and trust. Nothing is sent from here, stored, or shared with anyone; it's just a starting point so you're not staring at a blank message while stressed.
Show a photo to an AI (optional, experimental)
Photo only, not video — a single AI image analysis reasons about one still picture, not motion, so accepting a video and quietly looking at one frame of it would overstate what it can actually tell you. This is a best-effort read, not a professional inspection: it can be wrong, and it will always tell you to get a real professional or emergency services involved for anything safety-critical rather than reassure you it's fine.
Locked out of your home
- Check every door and ground-floor window before assuming you're fully locked out.
- Call a family member, roommate, neighbor, or landlord/property manager who might have a spare key.
- If you rent, your lease may include a locksmith or emergency-entry service — check it or call the property manager first, it's often free.
- Otherwise, search for a licensed, reviewed locksmith near you. Confirm a price before they start work — lockout call-outs are a known target for overcharging.
- Avoid forcing a door or window yourself — it's the most common way a simple lockout turns into a repair bill or an injury.
Found a snake (or other wildlife) in your yard
- Keep your distance, and keep kids and pets away from it — most snakes want to leave, not confront you.
- Don't try to catch, trap, or kill it yourself, even if you think you know the species. Misidentifying a venomous snake is a real risk.
- If it's inside a wall, garage, or other enclosed space and not passing through, contact a local wildlife/animal control service to remove it.
- If someone has actually been bitten: treat it as a real emergency (see above) — call emergency services, keep the person calm and the bitten area still and below heart level if possible, and don't apply ice, a tourniquet, or try to suck out venom.
- The same general approach applies to most surprise wildlife encounters — raccoons, opossums, bats, etc.: distance, don't handle it, call a local wildlife control service if it won't leave on its own.
Other common household situations
Power outage: check if it's just your home (breaker panel) or the whole area (utility company's outage line/site). Unplug sensitive electronics in case of a power surge when it comes back.
Water leak or flooding: shut off your main water valve if you can find it, move anything valuable or electrical away from the water, and call a plumber. For anything beyond a small leak, this is worth treating as urgent, not routine.
No heat or air conditioning: check your breaker and thermostat settings first. If you genuinely can't find the cause, it's worth calling an HVAC technician, especially in extreme temperatures where this becomes a real safety issue, not just a comfort one.
Gas smell: this one's different from the rest on this page — leave the house immediately, don't switch any lights or electronics on or off, and call your gas company's emergency line or your local emergency number from outside.
If the "problem" isn't a household one
If what's actually going on is that you're struggling — overwhelmed, in crisis, or just having a genuinely hard time — that's a different kind of problem than a locked door, and deserves a real person, not a webpage. If you're in the US, 988 connects you to the Suicide & Crisis Lifeline by call or text, any time. Outside the US, searching "crisis line" plus your country will find the equivalent. If you're in immediate danger, the emergency number above applies here too.